Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing client relationships and adoption of the hirify.global platform with an accent on retention, expansion, and overall client health. Focus on executing success plans, conducting QBRs, and acting as a trusted advisor to maximize platform value.

Location: Hybrid position in Lehi, Dallas, or Houston office (3 days in office, 2 days work from home)

Company

hirify.global is a supply chain risk management platform focused on helping clients embrace new paradigms for managing their business operations.

What you will do

• Nurture stakeholder relationships and identify new key contacts through proactive engagement.
• Drive platform adoption and momentum post-launch using critical success factors aligned to the client journey.
• Conduct regular review-and-planning sessions and QBRs to demonstrate value and define next steps.
• Act as the voice of the customer, collaborating cross-functionally to drive product and process improvements.
• Own overall account health and assist Account Managers with growth and at-risk mitigation.
• Document all client interactions using SFDC and Wrike.

Requirements

• Minimum 3+ years in a customer-facing role with an Enterprise SaaS company or supplier management in a large organization.
• Bachelor’s Degree or equivalent work experience.
• Must be based in or able to work from Dallas, Houston, or Lehi offices.
• Strong communication, collaboration, and project management skills.
• Proficiency with Microsoft Office suite.

Nice to have

• Experience with SFDC, CRM tools, and JIRA.
• PMP certification.