Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Cultivating long-term relationships with strategic enterprise customers to drive retention and revenue growth with an accent on strategic account planning and executive engagement. Focus on identifying expansion opportunities, managing multimillion-dollar portfolios, and aligning product roadmaps with client needs.

Location: Red Bank, NJ

Company

hirify.global is a leading provider of AI-powered IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Serve as the primary strategic advisor and liaison for a portfolio of high-value enterprise accounts.
• Drive revenue growth through the identification and execution of upsell and cross-sell initiatives.
• Proactively manage contract renewals to maintain high customer retention rates.
• Represent the voice of the customer internally to advocate for product enhancements.
• Lead regular executive business reviews (EBRs) and provide data-driven performance reporting.
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless onboarding and adoption.

Requirements

• 5+ years of experience in enterprise account management, customer success, or consultative sales.
• Proven track record of managing multimillion-dollar portfolios and achieving growth goals.
• Strong commercial acumen and experience negotiating with senior-level executives and IT decision-makers.
• Expertise in building and executing detailed strategic account plans.
• Excellent written and verbal communication, including storytelling and presentation abilities.

Nice to have

• Background in IT management software, cybersecurity solutions, or MSP ecosystems.
• Proficiency with CRM tools (e.g., Salesforce) and data analytics platforms.
• Bachelor's degree in Business or Technology; MBA is a plus.

Culture & Benefits

• Opportunity to join a high-growth company backed by Insight Venture Partners.
• Fast-paced environment focused on exceeding customer expectations and transformative change.
• Commitment to equal employment opportunity for all applicants.