Customer Success Enablement Manager (SaaS)

TL;DR

Customer Success Enablement Manager (SaaS): Designing and owning the systems, skills, and standards for post-sales teams to ensure consistent value delivery and measurable outcomes with an accent on behavior change and scalable execution. Focus on reducing customer time-to-value, improving Net Dollar Retention (NDR), and building role-based learning curricula.

Location: Toronto, Ontario

Company

hirify.global is an AI-powered maintenance and asset management platform serving over 13,000 customers globally.

What you will do

• Design and deliver scalable enablement programs across the full customer lifecycle, including onboarding and product adoption.
• Establish role-based curricula and learning programs for Customer Success Managers and Implementation Consultants.
• Create and evolve post-sales resources, including playbooks, frameworks, and process guidance.
• Equip CSMs with tools to deliver effective Business Impact Reviews and articulate ROI to senior stakeholders.
• Provide one-on-one coaching and targeted training to improve technical confidence and problem-solving.
• Analyze performance data and call insights to identify skill gaps and prioritize enablement initiatives.

Requirements

• 3-5 years of experience in Customer Success or Professional Services within B2B SaaS.
• 2-4 years of dedicated Enablement or field readiness experience.
• Proven ability to build scalable programs that drive measurable business outcomes.
• Experience supporting Mid-Market and Enterprise post-sales teams.
• Strong familiarity with post-sales tooling such as Salesforce, Gainsight, and Gong.

Nice to have

• Experience working within an LMS or enablement platform, particularly WorkRamp.
• Exposure to CMMS or industrial SaaS environments.
• Bachelor’s degree in business, marketing, product, education, or organizational development.

Culture & Benefits

• Competitive salary and meaningful equity opportunities.
• Comprehensive healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment programs.
• Flexible "Take what you need" PTO policy.
• Meritocratic culture based on the "Smart Humble Optimist" values.