Client Success Manager I (SaaS)

TL;DR

Client Success Manager I (SaaS): Managing client relationships for public safety agencies with an accent on retention, renewal strategies, and risk mitigation. Focus on executing digital touchpoints, processing orders, and proactively identifying customer risk indicators.

Location: Hybrid, Atlanta, GA

Salary: $55,000 - $70,000 per year

Company

hirify.global is an innovative SaaS company providing digital solutions for frontline professionals, such as body cameras and digital evidence systems, to enhance public safety accountability.

What you will do

• Serve as the primary Client Success contact for Tier 4 public safety agencies.
• Execute quarterly digital touchpoints with assigned accounts.
• Initiate and plan renewal strategies 12–18 months in advance.
• Process quotes, purchase orders, and sales orders.
• Identify customer risk indicators early and coordinate mitigation plans.

Requirements

• 3+ years in Client Success, Account Management, or customer-facing SaaS roles.
• Experience executing digital engagement or scaled customer success programs.
• Proficiency using CRM platforms, preferably HubSpot.
• Ability to identify risk indicators and proactively initiate engagement.
• Must be based in or able to work in Atlanta, GA (Hybrid).
• Willingness to travel 5–10%.

Culture & Benefits

• Flexible hybrid work schedule.
• Free chef-inspired lunch provided Monday through Thursday.
• 15 PTO days plus a floating holiday.
• Comprehensive benefits package including medical, dental, vision, and 401(k) matching.
• Annual bonus and tuition reimbursement.
• Collaborative, purpose-driven culture with career growth opportunities.