Client Success Advisor

TL;DR

Client Success Advisor (WordPress services): Own and manage a portfolio of high-value client accounts with an accent on retention, account growth, tier alignment, and internal delivery accountability. Focus on conducting structured data-driven touchpoints, identifying and closing expansion opportunities, and holding delivery teams accountable for quality and timeliness.

Fully remote position. Must be available during US business hours. Travel not anticipated.

Company

hirify.global is a managed WordPress services company serving mid-market and Enterprise clients with hosting, website management, security, performance, accessibility, SEO, and ongoing development.

What you will do

• Own and manage a portfolio of high-value client accounts.
• Conduct structured client touchpoints with prepared agendas and data-driven recommendations on performance, security, accessibility, and SEO.
• Identify and close expansion opportunities like tier upgrades, development retainers, and additional projects.
• Monitor client consumption against plan scope and manage tier upgrades when needed.
• Hold delivery teams accountable on quality and timeliness, flagging risks early.
• Lead monthly client review meetings and manage difficult conversations on scope, pricing, and expectations.
• Coordinate with delivery, support, and development teams on larger engagements.

Requirements

• 4+ years managing client relationships in a B2B services or agency environment.
• Strong experience with WordPress and web technology services and their impact on client KPIs.
• Demonstrated ability to identify and close account expansion opportunities.
• Comfortable with direct commercial conversations on pricing, scope, renewals, and upgrades.
• Strong remote communication skills to build trust without in-person interaction.
• Available during US business hours.

Culture & Benefits

• Fully remote work environment.
• Proactive and commercially oriented role in a new Client Success function you help define.
• Focus on client satisfaction, relationship health, and performance metrics.