Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Managing strategic enterprise accounts to drive adoption and value realization of the Visual Development Platform with an accent on executive relationship building and organizational transformation. Focus on increasing customer retention, driving expansion, and collaborating with product teams to influence the roadmap.

Location: Remote (Europe/EMEA)

Salary: €105,000 - €130,000

Company

hirify.global is a Visual Development Platform bridging the gap between design and production code using AI and a powerful CMS.

What you will do

• Manage a portfolio of strategic enterprise accounts, nurturing relationships up to the C-suite.
• Orchestrate technical implementations in collaboration with Customer Engineering teams.
• Monitor customer performance and resolve open issues to ensure a high-quality user experience.
• Develop and execute growth plans to maximize customer expansion and retention.
• Collaborate with product and engineering teams to influence the feature roadmap based on customer feedback.
• Advise customers on digital priorities and e-commerce trends to drive business growth.

Requirements

• 5+ years of customer-facing, consulting, or sales management experience in SaaS (AI, marketing, or ecommerce technology preferred).
• Proven experience engaging with middle management and C-level executive personas.
• Technical aptitude and experience working closely with technical teams.
• Strong understanding of emerging digital and e-commerce trends.
• Must be based in the EMEA region (Remote - Europe).
• Ability to operate effectively in an ambiguous, early-stage environment.

Nice to have

• Experience with digital transformation initiatives or enterprise technology implementations.
• Background supporting developers, DevOps, or platform teams in enterprise environments.
• Fluency in additional European languages such as German, French, Spanish, or Italian.
• Proficiency with Hubspot, Sigma, Coda, or headless CMS and modern web frameworks.

Culture & Benefits

• Unlimited time off (minimum 3 weeks per year) and quarterly mental health days.
• 12 weeks of fully paid parental leave.
• $500 budget for home office improvements and $500 annual learning & development budget.
• Co-working space reimbursement up to $300/month or a WeWork All Access pass.
• 100% employer-paid medical, dental, and vision insurance premiums.
• Real company equity with a four-year vesting schedule and a ten-year exercise window.