AI Solutions Manager (AI)

TL;DR

AI Solutions Manager (AI): Driving adoption and success for SMB and Mid-Market customers on an AI observability platform with an accent on expansion and renewal sales cycles. Focus on running technical workshops, identifying growth opportunities, and collaborating with engineering teams to optimize AI agent performance.

Location: Remote (Must be based in the United States)

Salary: $140,000 – $175,000

Company

hirify.global is a leading AI & Agent Engineering observability and evaluation platform that empowers engineers to ship high-performing, reliable AI applications.

What you will do

• Build and deepen relationships with AI/ML practitioners and executives to drive adoption and expanded usage.
• Conduct discovery and deliver product demonstrations tailored to customer goals and the Arize vision.
• Collaborate with Solutions and Application Engineering to resolve complex technical needs and advise on best practices.
• Execute onboarding workshops, training sessions, and business reviews to demonstrate account value.
• Own the full expansion and renewal sales cycle for a book of SMB and Mid-Market business.
• Maintain CRM hygiene to support high-performing revenue operations.

Requirements

• Must be based in the United States.
• 2+ years of experience as a Customer Success Manager in SaaS.
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts.
• Ability to demo technical products and translate their value into customer solutions.
• Strong communication and organizational skills to manage multiple high-value relationships.

Nice to have

• Experience selling AI/ML or data infrastructure software to VP and C-suite stakeholders.
• Familiarity with AI/ML workflows or Generative AI technologies.

Culture & Benefits

• Comprehensive health package including medical, dental, and vision insurance.
• Financial security with a 401(k) plan and competitive equity package.
• Work-life balance through unlimited paid time off and generous parental leave.
• WFH monthly stipend for co-working spaces for remote employees.
• Optional in-person work at offices in New York City or the San Francisco Bay Area.