Employee Experience Manager

TL;DR

Employee Experience Manager (HR Ops): Supporting day-to-day HR operations across Canada and US with an accent on compliance, payroll processing, benefits administration, and employee records management. Focus on maintaining regulatory compliance, handling onboarding/offboarding, and fostering positive employee experience through engagement initiatives.

Location: Remote from Canada (Calgary, AB; Montreal, QC; Ottawa, ON; Toronto, ON; Vancouver, BC); supports Canada and US employees; must have work authorization and reside in approved countries (Canada, US, Mexico, UK for some roles)

Company

Leading B2B marketing agency with expertise in performance, communications, and commerce divisions.

What you will do

• Maintain employee records in HRIS systems for Canadian and US staff
• Support onboarding and offboarding processes including documentation and coordination
• Ensure compliance with federal, provincial, and local employment laws in Canada and US
• Process payroll and manage benefits enrollments/changes across countries
• Handle employee inquiries on policies, benefits, and procedures
• Promote employee engagement and coordinate HR events

Requirements

• 5+ years in Human Resources
• Employee relations experience
• Payroll and tax knowledge
• Knowledge of HR practices including compliance, leave, benefits, and vendor management
• Strong knowledge of Canada and US HR practices preferred
• Excellent organizational, analytical, and problem-solving skills
• Thorough knowledge of employment laws and regulations

Nice to have

• Strong knowledge of both CAN and US HR practices

Culture & Benefits

• Remote-first with 100% virtual work from home office
• Unlimited PTO (2-week minimum), paid holidays, birthday off, end-of-year recharge, paid parental leave
• Medical, dental, vision, disability, life insurance (100% employer-paid for employee, 50% for dependents)
• Mental health support via Spring Health and Headspace; physical therapy via Omada
• 401(k) with 3% match, annual bonus based on tenure
• Annual company-wide retreat