Sr HR Associate (Shared Services)

TL;DR

Sr HR Associate (Shared Services): Support employee life cycle processes such as onboarding, data management, payroll, and benefits administration for professionals in APAC & UAE with an accent on HR documentation, vendor coordination, and SLA compliance. Focus on maintaining accurate records via proprietary platform, conducting audits, and resolving queries effectively.

Location: Philippines (Remote-First). Flexibility to accommodate different time zones based on customer and professional needs.

Company

Leading SaaS-based Global Employment Platform enabling clients to expand into over 180 countries quickly without establishing local entities.

What you will do

• Support employee life cycle processes including onboarding, data management, absence management, visa renewals, transfers, and offboarding.
• Prepare HR documentation such as employment contracts, amendments, policies, benefits enrollment, and country-specific guides.
• Maintain employee records in proprietary platform, process forms for new hires, status changes, benefits, and terminations.
• Administer benefits in collaboration with brokers/insurers and provide payroll data to payroll teams.
• Conduct audits on data changes for accurate payments and participate in HR process improvements.
• Communicate with professionals and customers to resolve queries and liaise with vendors for seamless coordination.

Requirements

• 2-5 years of HR operations experience (SSC experience desirable)
• Detailed knowledge of HR procedures and policies; experience in Shared Services.
• Basic knowledge of labor legislation throughout APAC & UAE region
• Proficient in written and verbal English
• MS Office literacy, proactive mindset, AI literacy (e.g., Gemini, Notebook LM).
• Strong customer service, problem-solving, stakeholder management, self-motivation, attention to detail.
• Ability to work in international team across locations, cultures, and time zones

Nice to have

• Knowledge and experience in handling offboardings.
• Proficiency in local languages such as Mandarin, Vietnamese, Korean, Japanese, or Thai.

Culture & Benefits

• Remote-first environment fostering flexibility, innovation, and diverse contributions.
• Competitive compensation and benefits for fixed-term contract.
• Opportunity to expand skills and impact global work reshaping.
• Commitment to diversity, equity, inclusion, and reasonable accommodations.