Customer Success Executive (CRM)

TL;DR

Customer Success Executive (CRM): Managing strategic relationships with Enterprise segment clients across UK&I, Benelux, and Nordics markets with an accent on value realization and zero churn. Focus on overseeing software implementation, driving cross/up-sales, and acting as a trusted advisor to C-level executives.

Location: Fully remote, but must be based in Poland

Company

hirify.global is a global vendor of an AI-native no-code platform for workflow and CRM automation.

What you will do

• Develop and maintain long-term strategic relationships with Corporate & Enterprise segment customers.
• Serve as a trusted advisor to key stakeholders, including communication at the C-level executive level.
• Audit delivery processes in implementation projects to identify red flags and prevent launch-related issues.
• Help customers achieve high ROI through product consulting and value realization.
• Grow the customer portfolio through churn prevention and active cross-selling and up-selling.

Requirements

• Must be based in Poland.
• 5+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent English with executive-level communication skills.
• Experience with CRM, ERP, Low-Code/No-Code solutions, or similar corporate software.
• Experience managing or overseeing software implementation projects or customization.
• Strong commercial acumen, including negotiation and renewal management skills.

Culture & Benefits

• Clear career paths, mentorship, and access to continuous learning.
• Flexible work arrangements to empower personal and professional well-being.
• A culture of recognition that values individual ideas and real contributions.
• Competitive compensation and rewards package tailored to the region.
• Opportunity to work within an innovative environment leveraging AI-first architecture.