IT Support Analyst (Fintech)

TL;DR

IT Support Analyst (Fintech): Providing end-to-end technical support and leading onboarding initiatives for local and remote users with an accent on identity and mobile device management. Focus on resolving complex technical issues across Windows and MacOS platforms and ensuring SOX security compliance.

Location: Hybrid (Austin, TX). Must be authorized to work in the U.S. without sponsorship.

Company

hirify.global is a leading provider of digital banking and lending solutions for banks, credit unions, and fintechs in the U.S. and internationally.

What you will do

• Resolve complex technical issues for local and remote users independently.
• Lead IT onboarding and setup for new hires to ensure a smooth transition.
• Manage identity and mobile device management systems including Active Directory, Okta, Jamf, and Intune.
• Maintain and improve asset tracking, documentation, and support standards.
• Execute file archival and data migrations while adhering to SOX and security compliance requirements.
• Participate in a rotating on-call support schedule.

Requirements

• Bachelor's degree in Information Systems, Computer Science, or related field with minimum 5 years of experience.
• Proficiency in supporting both Windows and MacOS workstations.
• Experience with Office 365 administrative tasks and Active Directory.
• Knowledge of IT ticketing systems (e.g., Remedy, ServiceNow, Salesforce).
• Fluent written and oral communication in English.
• Valid US work authorization (sponsorship is not available).

Culture & Benefits

• Hybrid work opportunities.
• Flexible time off and generous paid parental leave for eligible parents.
• Career development, mentoring programs, and internal mobility.
• Comprehensive health and wellness benefits.
• Community volunteering and company philanthropy programs via the Spark Program.
• Employee peer recognition awards.