IT Support Specialist (AI)

TL;DR

IT Support Specialist (AI/SaaS): Managing organizational IT systems and AV infrastructure for a global AI communications platform with an accent on endpoint management and network reliability. Focus on optimizing system performance, deploying security patches, and ensuring flawless technical execution of executive meetings.

Location: Must be based in Tempe, US (In-office 5 days a week with limited hybrid flexibility)

Company

AI-native business communications platform unifying calling, messaging, and meetings powered by real-time AI.

What you will do

• Provide high-quality technical support for end-users with strict SLAs.
• Manage and maintain IT infrastructure, including SaaS applications, office networks (Cisco Meraki), and security protocols.
• Administer platforms such as Google Workspace, Okta, Jamf, Intune, Zscaler, and CrowdStrike.
• Design and support audiovisual (AV) systems for company-wide and executive events.
• Onboard/offboard employees and contractors and manage IT asset inventory.
• Lead IT and AV projects from planning through implementation.

Requirements

• Bachelor's degree in Computer Science, IT, or a related field.
• 5+ years of experience as an IT Support Specialist supporting macOS and Windows.
• Proficiency in helpdesk software such as Jira Service Manager, Zendesk, or ServiceNow.
• Strong knowledge of Google Workspace, Microsoft Intune, and Apple Jamf.
• Experience with AV equipment and multimedia content tools.
• Must be located in Tempe, US.

Culture & Benefits

• Work at the center of the AI transformation in business communications.
• Competitive salary and comprehensive benefits.
• Vibrant, inclusive office environment designed for collaboration.
• Robust training programs and opportunities for growth.