Support Engineer (IT Support)

TL;DR

Support Engineer (IT Support): Providing technical assistance for internal employees across Mac and Windows environments with an accent on SaaS ecosystem management and lifecycle success. Focus on optimizing Google Workspace, Okta, and Slack while streamlining onboarding and offboarding processes.

Location: Fully Remote in the US (excluding AK, HI, IA, ME, MS, NM, WV); hybrid option available for candidates local to Sandy, UT.

Company

hirify.global is an AI-powered end-to-end hiring platform transforming how organizations discover, engage, and hire the best talent.

What you will do

• Serve as the first responder for hardware, software, and account access issues across macOS and Windows environments.
• Troubleshoot and optimize core SaaS tools including Google Workspace, Microsoft 365, Slack, and Okta.
• Lead the onboarding and offboarding process to ensure seamless equipment and access delivery for new hires.
• Manage the ITSM queue via Jira and Freshservice with a focus on timely resolution and documentation.
• Support conference room A/V technology to ensure productive hybrid meetings.
• Author FAQs and internal knowledge base articles to empower users and streamline support.

Requirements

• 2+ years of experience in a technical helpdesk or enterprise support role.
• Proficiency in both macOS and Windows troubleshooting.
• Hands-on experience with SaaS platforms such as Zoom, Slack, and Okta.
• Associate degree in IT or equivalent practical experience.
• Must be based in the US, excluding AK, HI, IA, ME, MS, NM, or WV.

Nice to have

• JAMF Certified Associate
• Google Workspace Administrator certification
• CompTIA A+ or Network+
• ITIL Foundation certification

Culture & Benefits

• Autonomy to identify pain points and implement automated solutions or process improvements.
• Fast-paced environment that values resourcefulness and the human side of technology.
• BYOD policy utilizing Google User Enrollment to keep personal and work data separate.
• Culture driven by H.E.A.R.T values: Hero for Customers, Enjoy the Journey, Always do Right, Reach Forwards, and Take Action.