Bilingual Customer Support Specialist (Onsite-Chesterfield)

Location: Fully onsite at 400 S Woods Mill Rd, Chesterfield, Missouri, United States. Availability is required Monday–Friday between 7:00 a.m. and 8:00 p.m., plus every third Saturday from 8:00 a.m. to 4:00 p.m.; schedules may change according to business needs.

Company

hirify.global is a healthcare technology company developing products that make prescription medications more accessible and affordable, including BlinkRx and Quick Save.

What you will do

• Handle inbound calls from patients, doctors, and insurers, resolving routine and new issues.
• Provide patient care, support pharmaceutical programs, and triage cases to the appropriate teams.
• Document call information and discovered data according to operating procedures.
• Use knowledge-base materials and company software to resolve inquiries.
• Protect confidential patient and proprietary information and follow security and privacy practices.
• Learn product changes and launches and share feedback to improve the patient experience, materials, and processes.

Requirements

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese and strong English command required.
• High school diploma or GED required; a bachelor's degree is strongly preferred.
• Customer service or inbound call center experience required.
• Strong verbal and written communication, technical aptitude, analytical ability, judgment, and operational focus.
• Ability to learn complex new software and collaborate with peers and cross-functional teams.
• Passion for providing high-quality patient care.

Nice to have

• Healthcare, pharmacy, or another relevant industry experience.
• Bachelor's degree.

Culture & Benefits

• Medical, dental, and vision plans available from day one.
• Employee Assistance Program with counseling, wellness coaching, and legal and financial advice.
• Up to 80 hours of vacation accrued in the first year, 40 hours of paid sick time annually, and 11 paid holidays.
• Paid parental leave, including adoption and foster placement.
• 401(k) options, no-cost life and disability insurance, commuter benefits, free onsite parking, and a daily snack and drink stipend.