Bilingual Customer Support Specialist (Healthcare)

TL;DR

Bilingual Customer Support Specialist (Healthcare): Providing high-quality patient care and resolving inquiries for patients, doctors, and insurers within a pharmacy supply chain platform with an accent on bilingual communication and technical triage. Focus on managing inbound calls, documenting patient data, and collaborating cross-functionally to improve the overall patient experience.

Location: Fully On-site in Pittsburgh, PA or Chesterfield, MO

Company

A fast-growing healthcare technology company building products to make prescriptions accessible and affordable.

What you will do

• Manage inbound calls to resolve routine and new issues for patients, doctors, and insurers
• Provide patient care to support pharma programs and triage cases to appropriate teams
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Collaborate with management to share feedback for improving product and processes

Requirements

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese
• Strong command of the English language
• Customer service or inbound call center experience
• High school diploma or GED required (Bachelor’s degree strongly preferred)
• Availability for rotating shifts, including Saturdays

Culture & Benefits

• Medical, dental, and vision insurance plans
• 401(k) retirement plan
• Paid time off, sick time, and holidays
• Paid parental and baby bonding leave
• Daily meal stipend for onsite marketplace and free onsite parking