Data Science Intern (Customer Success) (AI)

TL;DR

Data Science Intern (Customer Success) (AI/ML): Building and evaluating machine learning models to analyze contact center conversations with an accent on data preprocessing, exploratory data analysis, and insight generation. Focus on developing data visualizations and deploying models to support data-driven decision-making in a fast-paced AI product environment.

Location: Must be based in the United States (Remote)

Company

hirify.global is an AI platform that empowers contact centers to discover behavioral best practices and automate inefficient processes by combining AI and human intelligence.

What you will do

• Collect, clean, and preprocess structured and unstructured data.
• Perform exploratory data analysis to identify trends and insights.
• Build and evaluate machine learning models under guidance.
• Develop data visualizations and dashboards to communicate findings.
• Assist in deploying models and monitoring their performance.
• Document processes, experiments, and results clearly.

Requirements

• Enrolled in a Bachelor’s or Master’s degree program in Computer Science, Engineering, or a related field.
• Experience writing code in Python.
• Basic understanding of statistics and machine learning concepts.
• Experience with SQL and working with databases.
• Familiarity with libraries such as Pandas, NumPy, Scikit-learn, or TensorFlow/PyTorch.
• Strong analytical, problem-solving, and communication skills.

Nice to have

• Experience with data visualization tools (e.g., Tableau, Power BI, Matplotlib, Seaborn).
• Familiarity with cloud platforms (AWS, GCP, or Azure).
• Knowledge of version control (Git).
• Exposure to big data tools like Spark or Hadoop.