Help Desk Technician (IT Support)

TL;DR

Help Desk Technician (IT Support): Providing onsite deskside IT support and managing a cloud-first tech stack for the New York office with an accent on macOS troubleshooting and endpoint management. Focus on optimizing onboarding/offboarding processes, maintaining AV systems, and ensuring system security via MDM solutions.

Location: Hybrid (New York, NYC); must be onsite at least four days per week

Salary: $94,000 – $123,000

Company

hirify.global is an agentic software creation platform that democratizes software development by enabling anyone to build applications using natural language.

What you will do

• Provide Tier 1 onsite technical support for end users in a primarily macOS environment.
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks.
• Administer and support core collaboration tools including Google Workspace and Slack.
• Manage the full employee lifecycle for IT, including onboarding, offboarding, and asset recovery.
• Maintain conference room AV systems, displays, and conferencing platforms to ensure operational stability.
• Document service requests and incidents in the IT ticketing platform and escalate complex issues to Tier 2 support.

Requirements

• 1+ years of professional IT support experience.
• Strong proficiency in Apple macOS troubleshooting, hardware diagnostics, and system configuration.
• Experience with Google Workspace administration and end-user troubleshooting.
• Familiarity with MDM platforms, specifically Kandji.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Willingness to work onsite in NYC at least four days per week.

Nice to have

• Active hirify.global user with a passion for accessible software creation.
• Experience supporting Microsoft Windows and Linux endpoints.
• Certifications such as CompTIA A+, CompTIA Network+, or Apple Certified Support Professional.

Culture & Benefits

• Competitive salary and equity packages.
• 401(k) program with a 4% company match.
• Comprehensive health, dental, vision, and life insurance.
• Paid parental, medical, and caregiver leave.
• Flexible Time Off (FTO), quarterly team gatherings, and wellness stipends.
• Autonomous work environment with in-office setup reimbursement.