Virtual Dental Receptionist (Medical)

TL;DR

Virtual Dental Receptionist (Medical): Managing front-office operations for a dental clinic remotely with an accent on patient scheduling, insurance verification, and call management. Focus on ensuring seamless patient experiences and maintaining HIPAA compliance through secure remote access.

Location: Remote (Must align with clinic hours in Glen Allen, VA)

What you will do

• Manage inbound calls and handle inquiries generated from Google marketing campaigns.
• Schedule, reschedule, and confirm patient appointments using Open Dental software.
• Collect and update patient demographic and contact information accurately.
• Proactively verify patient dental insurance coverage and benefits prior to appointments.
• Assist with basic billing inquiries and data entry to support office financial health.
• Maintain real-time communication with the on-site team via Slack, Basecamp, or internal chat.

Requirements

• Previous experience in a dental front-office role is highly preferred.
• Familiarity with Open Dental or similar dental practice management software.
• Exceptional verbal and written English skills with a professional phone demeanor.
• Comfortable working within a Secure Remote Worker environment to ensure HIPAA compliance.
• Ability to work flexible hours within 9 AM - 5 PM Clinic hours (Glen Allen, VA).

Culture & Benefits

• Part-time flexible work schedule (20 - 34 hours per week).
• Fully remote work arrangement.
• Professional environment focused on seamless patient experience.