Community Lead (SaaS)

TL;DR

Community Lead (SaaS): Building and managing a customer advocacy and community program to turn hotel customers into a network of champions with an accent on pipeline support and cross-sell. Focus on executing community events, generating authentic customer-driven content, and aligning community outputs with GTM goals.

Location: Hybrid (Must be based in New York, NY, San Francisco, CA, or Dallas, TX)

Compensation: $140,000 – $170,000 (Total expected cash compensation)

Company

Modern hospitality software company powered by an AI platform, serving over 20,000 hoteliers in 100+ countries.

What you will do

• Build and execute a curated network of power users to drive referrals and support sales cycles.
• Lead the strategy and execution of community events, ranging from large user conferences to recurring workshops.
• Create authentic, publication-quality customer stories and use cases to drive new business and expansion.
• Monitor 3rd-party community forums to influence the product roadmap and spark GTM initiatives.
• Maintain relationships with key hospitality industry consultants and influencers.
• Develop a metrics framework connecting community activities to revenue and platform adoption.

Requirements

• 5-8+ years of experience in customer advocacy, community, or customer marketing at a B2B SaaS company.
• Proven track record of building structured advocacy or champions programs from the ground up.
• Experience designing and running customer-facing events with accountability for outcomes.
• Strong relationship-building skills with both end-users and internal commercial stakeholders.
• GTM-oriented mindset with a focus on pipeline and revenue terms.
• Ability to produce high-quality written and visual creative content.

Nice to have

• Experience in hospitality or vertical SaaS.

Culture & Benefits

• Company-wide "Canary Days" providing dedicated time off to recharge.
• Self Improvement Club with a monthly budget for personal goal achievement.
• Budget for cross-functional professional development conversations.
• Travel stipend for visiting offices in New York, San Francisco, or Dallas.
• Personal travel credits for stays at hotels utilizing Canary's technology.