Customer Content Marketing Lead (SaaS)

TL;DR

Customer Content Marketing Lead (SaaS): Owning the end-to-end customer storytelling strategy across multiple formats and regions with an accent on high-impact case studies and global narrative engines. Focus on producing a rapid cadence of world-class content and packaging individual stories into cohesive brand campaigns.

Location: Must be based in New York, NY or San Francisco, CA. Hybrid schedule: in-office on Mondays, Tuesdays, and Thursdays.

Salary: $215,000 - $240,000 per year

Company

hirify.global provides a unified workspace for teams to connect docs, notes, projects, and calendar with integrated AI.

What you will do

• Own customer storytelling end-to-end, from identifying customers and crafting narratives to producing final assets across written, video, and web formats.
• Build a sustainable production engine to ship world-class customer content at a rapid cadence.
• Design global playbooks, templates, and infrastructure to enable EMEA and APAC regional teams to tell their own stories.
• Package individual customer stories into larger campaigns connected to product launches and brand moments.
• Own and optimize the surfaces where customer stories live, including the website, sales enablement materials, and event content.
• Collaborate with Storytelling, PMM, Demand Gen, and regional marketing teams.

Requirements

• 10+ years of relevant and transferable experience in content marketing or storytelling.
• Exceptional writing skills for scripts, creative briefs, and customer stories.
• Strong visual taste and design aptitude for storyboarding and wireframing concepts.
• Ability to think in campaigns and sequence narratives to multiply impact.
• Proven track record of owning and shipping complex projects end-to-end.
• Must be based in New York or San Francisco to comply with in-office anchor days.

Nice to have

• Experience producing high-quality content across multiple mediums (video, web, social).
• Experience working across global regions and enabling local teams within a shared framework.

Culture & Benefits

• Highly competitive cash compensation and equity.
• Culture of in-person collaboration with designated anchor days for team alignment.
• Opportunity to work with a world-class creative team and a globally recognized brand.
• Inclusive environment that values a wide diversity of backgrounds.