Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and nurturing relationships with travel business clients to maximize platform value with an accent on client retention and account growth. Focus on identifying upsell opportunities, solving customer issues, and collaborating cross-functionally to improve the product.

Location: Must have the full legal right to work in a LATAM country (citizenship or residency)

Salary: $32K – $35K + Commission

Company

hirify.global empowers travel businesses to grow using their SaaS platform to create exceptional traveler experiences.

What you will do

• Manage and nurture relationships with new and existing B2B clients.
• Proactively identify opportunities to upsell or expand product usage.
• Serve as the primary point of contact for client inquiries and concerns.
• Collaborate with Sales, Support, and Product teams to share customer feedback.
• Solve customer issues with a proactive and friendly approach to drive long-term satisfaction.

Requirements

• Fluent in English and Spanish (written and verbal).
• 2+ years of experience in B2B account management or customer success.
• Legal right to work in a LATAM country (citizenship or residency).
• Strong interpersonal skills and customer service instincts.
• Ability to manage multiple accounts independently in a fast-paced environment.
• Willingness to travel up to 10% for client visits.

Nice to have

• SaaS sales or up-selling experience.
• Knowledge of the travel industry’s consumer behavior.
• Proficiency with HubSpot CRM or similar platforms.

Culture & Benefits

• Unlimited paid time off ("Time to Recharge" policy).
• Annual 2-4 week trip to the Amsterdam HQ including accommodation.
• Extensive paid family leave.
• Three paid volunteer days per year.
• Comprehensive 2-week cross-functional onboarding program.
• Modern equipment and tools provided for success.