Enterprise Account Manager (SaaS)

TL;DR

Enterprise Account Manager (SaaS): Driving customer retention and commercial growth for the largest strategic clients with an accent on renewal cycles and revenue expansion. Focus on managing C-suite relationships, executing ROI-driven discussions, and optimizing recurring revenue.

Location: Hybrid (New York City, US). Must be legally able to work in the United States.

Company

hirify.global is an AI-powered Intelligent Procurement Platform helping companies optimize their technology spend and procurement cycles.

What you will do

• Own the end-to-end renewal cycle for a portfolio of strategic US clients to ensure timely and successful outcomes.
• Act as a commercial advisor to C-suite stakeholders, building value-led relationships to drive retention.
• Identify and execute upsell and expansion opportunities in collaboration with Procurement, Product, and Solutions teams.
• Lead strategic account reviews and ROI-driven discussions to articulate financial and operational impact.
• Forecast and report on renewal pipelines, risks, and retention metrics for high visibility and accountability.
• Champion the voice of the customer while maintaining a strong focus on commercial outcomes and account growth.

Requirements

• 7+ years of experience in revenue-responsible, customer-facing roles such as Account Manager or Customer Success Manager.
• Proven track record of meeting or exceeding retention targets and closing complex renewals.
• Experience negotiating and influencing C-suite stakeholders across multiple functions and geographies.
• Strong commercial acumen and the ability to explain complex ROI calculations to financial leaders.
• English: C1 level required (Spanish proficiency is a plus).
• Must be legally authorized to work in the United States.

Nice to have

• Experience leading or mentoring junior team members.

Culture & Benefits

• Opportunity to join a high-growth environment ranked #2 on the Sunday Times Tech 100 list.
• Collaborative culture working with exceptional people and serial entrepreneurs.
• Backed by premier investors including Bessemer Venture Partners, 83North, and Lakestar.
• High-impact role within a motivated team building a category-defining procurement platform.