Scaled Customer Success Manager (SaaS)

TL;DR

Scaled Customer Success Manager (SaaS): Managing the health and retention of a customer portfolio within a global HR platform with an accent on value realization and proactive issue resolution. Focus on driving customer activation, identifying expansion opportunities, and serving as a trusted advisor on global employment practices.

Location: Must be based in Latin America (Colombia, Argentina, Mexico, Bolivia, Brazil, Chile, Guatemala, Peru, Uruguay, or Venezuela)

Company

hirify.global is an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management for innovative companies and Fortune 500 businesses.

What you will do

• Own the health and retention of a defined customer portfolio, ensuring consistent value realization and satisfaction.
• Collaborate cross-functionally with Support, Payroll, and Finance to resolve issues affecting client and employee experience.
• Drive customer activation by removing operational blockers to speed up time-to-revenue and time-to-value.
• Identify strategic expansion opportunities across products and countries, educating customers on new capabilities.
• Act as a trusted advisor on global employment and country-specific employment practices.
• Provide structured client feedback to Product, Operations, and Leadership teams to influence the roadmap.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Support, ideally in SaaS.
• Experience working in global HR, Payroll, or Global Mobility.
• Excellent English proficiency is a must.
• Must be based in one of the supported Latin American countries.
• Strong strategic thinking, clear communication, and efficient time management skills.

Culture & Benefits

• Early-stage startup environment with the opportunity to influence growth and scale from scratch.
• 100% remote work arrangement.
• Competitive compensation and top-of-the-range work equipment.
• PTO regulated by local statutory laws.
• Inclusive culture based on respect, kindness, and the right to fail.