Client Success Coordinator

Location: Newark, New Jersey, United States

Salary: $53,500–$58,500 per year

Company

Medscape, a division of hirify.global, develops physician portals and mobile applications that provide clinical information, continuing medical education, treatment resources, and professional communication tools.

What you will do

• Support Account Leads and Managers in maintaining strong customer relationships and delivering digital campaigns.
• Act as a customer point of contact and prepare accurate client-facing reports and project updates.
• Document project statuses, tracking tags, program IDs, and other performance metrics.
• Coordinate with internal teams to obtain client approvals and support timely campaign delivery.
• Identify process improvements, contribute to operating procedures, and help improve client satisfaction.
• Build client management and presentation skills while articulating product value.

Requirements

• Bachelor’s degree.
• 0–1+ years of professional experience.
• Strong organization, communication, customer focus, and ability to manage multiple priorities in a deadline-driven environment.
• Interest in digital production, media, project management, healthcare, and medicine.
• Knowledge of G Suite, Microsoft Word, Excel, PowerPoint, and project management systems such as Workfront, Basecamp, or Microsoft Project.

Nice to have

• Experience in digital production, media, agencies, publishing, or healthcare.
• Pharmaceutical agency, marketing, or creative-process experience.

Culture & Benefits

• Supportive Account Management environment with growth opportunities for high performers.
• Health, dental, and vision insurance.
• Paid vacation, sick leave, and flexible holidays.
• 401(k) retirement plan with employer matching.
• Life and disability insurance, employee assistance program, and applicable commuter or transit benefits.
• Encouragement to use AI tools such as Gemini, Claude, and ChatGPT to streamline work and support decision-making.