Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing success, retention, and growth of customers for an AI-first hybrid observability platform with an accent on driving adoption and demonstrating value. Focus on building relationships with executive stakeholders and proactively managing account health and renewals.

Location: Hybrid; must be based in or near Austin, TX. Candidates must be authorized to work in the United States on a full-time, permanent basis without requiring sponsorship.

Salary: $70,000 — $85,000 USD

Company

AI-first hybrid observability platform providing complete visibility and actionable intelligence across on-premises, cloud, and edge environments.

What you will do

• Own the end-to-end customer relationship for assigned accounts.
• Lead adoption and ongoing value delivery of the hirify.global platform.
• Build and maintain strategic relationships with senior and executive stakeholders.
• Proactively manage account health, risks, and renewal readiness.
• Lead business reviews and value-based conversations.
• Partner with Account Executives to identify and support growth opportunities.

Requirements

• Work Authorization: Must be authorized to work in the US on a full-time, permanent basis without new employer-sponsored authorization.
• 3+ years of experience in Customer Success, Account Management, or a related SaaS role.
• Understanding of IT infrastructure, cloud, or observability concepts.
• Proven ability to engage and influence senior and executive stakeholders.
• Commercial awareness and experience with renewals.
• Bachelor's Degree preferred, ideally in Computer Science or Computer Information Systems.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• 401K with company matching.
• Unlimited vacation policy.
• Generous parental leave policies.
• Lifestyle Spending Account and various Wellness programs.
• Certified Great Place To Work with a culture of trust, agility, and customer obsession.