Dispute Resolution Specialist (Fintech)

TL;DR

Dispute Resolution Specialist (Fintech): Managing and resolving payment dispute cases and chargebacks for the Chargebackhit product with an accent on data investigation and operational efficiency. Focus on detecting edge cases in provider data, streamlining manual workflows using AI tools, and ensuring accurate dispute data mapping for new acquirers.

Location: Onsite in Kyiv, Ukraine

Company

hirify.global is a fintech company building a world-leading payments orchestration platform to empower entrepreneurs and internet companies.

What you will do

• Handle dispute cases that require human judgment and provider-specific nuances.
• Investigate data discrepancies between internal systems and provider records to identify root causes and edge cases.
• Streamline repetitive manual tasks using AI tools, templates, and bulk-action workflows.
• Support the onboarding of new acquirers and PSPs by validating dispute data mapping as an operational QA.

Requirements

• 0–1 year of experience in operations, support, or related fields (entry-level candidates are welcome).
• English: Upper-Intermediate (B2) or higher.
• Strong attention to detail and ability to remain focused on high-volume, data-heavy tasks.
• Structured communication and a problem-solving mindset.
• Location: Must be based in Kyiv.

Culture & Benefits

• Flexible working hours to allow balancing studies and work.
• Modern office in the center of Kyiv with free daily lunches and snacks.
• Comprehensive health coverage and Apple gear for productivity.
• Generous time off: 30+ days of vacation and unlimited sick leave.
• Learning budget for professional courses and conferences.