Onsite Engineer (IT Support)

TL;DR

Onsite Engineer (IT Support): Providing hands-on technical support for the user community and maintaining the Windows desktop environment with an accent on ticket triage and hardware preparation. Focus on resolving application-related issues, supporting software rollouts, and ensuring adherence to IT governance policies.

Location: Must be based in Portland, OR (5 days a week onsite)

Salary: $2,400–$3,200 per month (estimated from $15–$20/hr)

Company

hirify.global is a global recruitment leader specializing in Microsoft technology, web, mobile, and software development.

What you will do

• Act as the primary point of contact for IT tickets, requests, and technical issues.
• Triage and resolve or escalate IT tickets based on impact and severity.
• Prepare and maintain IT hardware and support the Windows desktop environment.
• Troubleshoot account and application-related technical issues.
• Support software rollouts and the implementation of new technologies.
• Ensure compliance with IT governance policies and standard operating procedures.

Requirements

• Minimum of 2 years of experience in an IT service delivery environment.
• Strong proficiency in supporting Microsoft Windows desktop environments.
• Excellent written and verbal communication skills.
• Strong team collaboration and problem-solving abilities.
• Location: Must be based in Portland, OR for 5 days a week onsite work.