Field Engineer

TL;DR

Field Engineer (IT Support): Provide deskside and on-site technical support for hardware, software, connectivity, and printer issues to end-users in client environments with an accent on first-level problem diagnosis and resolution. Focus on troubleshooting PCs, networks, O365, VPN access, coordinating vendor repairs, and assisting higher-tier engineering staff.

Location: Onsite role in Des Moines, IA market with travel required to local clients

Company

Innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services.

What you will do

• Identify, diagnose, and resolve first-level end-user problems for workstations, laptops, software, hardware, network, VPN, Internet, and server services.
• Provide one-on-one end-user support for PC software, connectivity, printers, O365, and local-area network access.
• Set up and configure end-user PC hardware, software, and peripherals both onsite and remotely.
• Coordinate repairs for equipment under third-party vendor agreements and perform minor hardware repairs as needed.
• Act as remote hands for engineering staff and assist in creating end-user FAQs and knowledgebase articles.
• Escalate complex issues to Tier 2 support and document problems for resolution.

Requirements

• 3+ years providing end-user support for PC desktop and application software
• 3+ years installing, upgrading, troubleshooting, and repairing PCs in corporate networked environments
• Experience with network connectivity, printers, O365, VPN, and basic server issues
• MCTS (Microsoft Certified Technology Specialist) desired or equivalent experience
• Ability to travel onsite to client locations in the local Des Moines area

Culture & Benefits

• Work hard, play hard environment with focus on career development and skill-building.
• Customer-centric approach with guidance, training, and experience for long-term career growth.
• Supportive engineering talent and NextGen services emphasis.