Field Operations Specialist (Automotive)

TL;DR

Field Operations Specialist (Automotive): Managing OEM automotive fixed operations clients to improve customer retention and marketing performance with an accent on in-person consultations and data-driven optimization. Focus on building trusted advisor relationships with dealership management and driving KPI growth.

Location: Detroit or Los Angeles, USA. Must be able to travel up to 75% of the time

Salary: $67,000 - $79,000

Company

hirify.global is a global precision marketing agency that leverages data, creativity, and technology to foster client growth through connected data and content.

What you will do

• Manage OEM automotive fixed operations clients within an assigned territory to increase marketing performance and customer retention.
• Conduct up to three daily in-person dealership consultations, providing data analysis and recommendations on marketing creative and offers.
• Partner with OEM field representatives to coordinate marketing improvements and facilitate joint consultations.
• Identify opportunities for improvement within fixed operations by examining client performance and reporting.
• Act as a liaison and advocate between dealer clients and internal teams to resolve conflicts and maintain high satisfaction.
• Track all business activity, account updates, and dealer contacts within Salesforce.com.

Requirements

• Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience.
• 5+ years of automotive or marketing experience.
• Valid driver’s license and ability to travel/fly up to 75% of the time, including overnight hotel stays.
• Proven ability to develop relationships with key decision-makers, including Dealer Principals and General Managers.
• Strong communication and presentation skills for group environments.
• Proficiency in Salesforce.com, Word, and Excel.

Culture & Benefits

• Comprehensive health, vision, and dental insurance.
• 401(k) plan and stock options.
• Paid parental leave, disability benefits, and "positive activism" days.
• Vacation, sick, and personal days.
• Healthcare and Dependent Flexible Spending Accounts.