VP, Hub Leader (Fintech)

TL;DR

VP, Hub Leader (Fintech): Managing the operational success of a 650+ employee Global Servicing Team in Phoenix with an accent on service delivery, talent development, and leadership strategy. Focus on optimizing customer processes, managing a $35MM budget, and fostering an employee-centric hub culture.

Location: Must be located in or willing to relocate to Phoenix, AZ. Hybrid work model requiring commutes to the Hub for in-person engagement activities.

Salary: $150,000 - $250,000 Annual

Company

hirify.global is a leading financial services provider focusing on consumer banking and credit solutions.

What you will do

• Lead a 650+ employee Global Servicing Team to optimize customer processes and enhance partner experience.
• Manage an annual budget of $35MM covering salaries, benefits, and operational expenses.
• Oversee performance metrics for over 3.5 million annual phone calls to drive strategic results.
• Establish a culture of trust and inclusion for 800+ employees within the Phoenix hub.
• Collaborate with technology teams to implement innovative digital servicing solutions and new technologies.
• Design talent strategies and work models to reduce attrition and grow internal talent.

Requirements

• Bachelor's degree with 8+ years in financial services, collections, or call-center operations (or 12 years without a degree).
• Minimum 8 years of leadership experience managing exempt and non-exempt employees in a large matrixed organization.
• Must be located in or relocate to Phoenix, Arizona.
• Proficiency in Microsoft Suite and advanced Excel for data analysis (pivot tables, formulas).
• Legal authorization to work in the U.S. is required; no sponsorship provided.
• Ability to travel for business as required.

Nice to have

• Experience leading large teams across virtual and physical environments.
• Deep domain expertise in consumer banking, risk management, or collections.
• Strong project management experience in developing functional initiatives.

Culture & Benefits

• Flexible work model allowing for work-from-home options near Hubs.
• Inclusive culture with active Employee Resource Groups (ERGs).
• Opportunities for career growth within a large corporate structure.
• Annual bonus eligibility based on individual and company performance.