Fintech Operations Director (Fintech)

TL;DR

Fintech Operations Director (Fintech/Payments): Building and scaling the operational backbone of a global Fintech business with an accent on payments operations, first-line compliance, and fraud management. Focus on optimizing settlements, reconciliation, and automating processes to support hypergrowth.

Location: Must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

Salary: $196,000 - $250,000 pa

Company

hirify.global is a Hotel Tech unicorn providing a connected hospitality cloud and industry-leading property management solutions for global brands.

What you will do

• Own and execute the overall fintech operations strategy for payments, fraud, and first-line compliance.
• Lead day-to-day payment operations across multiple rails including cards, SEPA, APMs, and wallets.
• Oversee first-line fraud and risk operations, including rule design, monitoring, and investigations.
• Manage chargeback and dispute operations to improve recovery rates and maintain scheme metrics.
• Lead first-line compliance operations including KYC/KYB, transaction monitoring, and sanctions screening.
• Build and develop a high-performing team of 15–16 people, managing four direct reports.

Requirements

• 8+ years of operational leadership experience within payments, fintech, or regulated financial services.
• Proven ownership of end-to-end payment operations, including settlements and reconciliation.
• Experience leading fraud and first-line compliance teams in a regulated context.
• Demonstrated ability to build and lead teams of 15+ people, including other managers.
• Must be based in the specified US states to be eligible for the position.
• Strong stakeholder management skills to collaborate with Product, Engineering, Risk, and Finance teams.

Nice to have

• Track record of using data, automation, and AI to scale operations efficiently.
• Experience working in a high-growth environment.

Culture & Benefits

• Participation in the company share program and unlimited paid holiday.
• Best-in-class parental leave (6 months for primary caregivers, 2 months for secondary).
• Flexible hybrid working options and a one-off home office setup budget.
• Monthly "EDGE" time dedicated to personal and professional development.
• Workation policy allowing temporary work from other countries for a few weeks each year.