Director, Patient Experience Advisory

TL;DR

Director, Patient Experience Advisory (Healthcare): Leading a team of expert advisors delivering strategic insights and improvement opportunities to healthcare clients with an accent on industry expertise, thought leadership, and operational excellence. Focus on building high-performing teams, evolving advisory offerings at scale, and partnering cross-functionally to drive measurable client impact.

Location: Remote (supporting US West market: WA, OR, CA, ID, NV, MT, WY, UT, CO, AZ, NM, KS, OK, TX, LA in PST, MST, CST; preference for candidates based here, flexible for adjacent Central market states)

Salary: $130,000–$170,000

Company

Leading experience measurement, data analytics, and insights provider for healthcare and other complex industries, empowering organizations to deliver best human experiences through technology, data, and expertise.

What you will do

• Lead, hire, mentor, and develop a high-performing team of Patient Experience Advisors, establishing career paths, performance standards, and providing coaching for retention and growth.
• Ensure advisors stay current on healthcare trends, regulations, and best practices through training and knowledge sharing, serving as thought leadership steward.
• Evolve advisory offerings at scale, including insights, improvement programs, toolkits, and education, partnering with functional leaders for enhanced services.
• Collaborate with Knowledge Management, Analytics, and experts to develop scalable resources, training materials, and internal education initiatives.
• Act as voice of Advisory with Product for new launches, readiness, and alignment between product evolution and client guidance.
• Oversee operations including forecasting, quality monitoring, budgeting, and cross-functional collaboration for scalable growth.

Requirements

• 10+ years progressive leadership in healthcare
• Proven experience managing high-performing teams of 10+ members
• Strong background in consulting, strategic planning, operational execution, budgeting
• Experience leading Patient Experience initiatives and working with related data (analysis, reporting, presenting)
• Excellent communication, presentation, stakeholder engagement skills
• Ability to travel up to 50%
• Bachelor’s degree required (MBA preferred; clinical background preferred)

Nice to have

• Experience with analytics, marketing, business development, or sales

Culture & Benefits

• Collaborative culture emphasizing human experience, client partnerships, personal ownership, continuous learning, innovation, and teamwork.
• Competitive benefits package, discretionary bonus or commission tied to results.
• Hybrid work mode near US hubs (Chicago, Boston, South Bend) for general company, but this role remote.
• Path of learning and continuous improvement with team efforts driving success.