Operations Manager (Fintech)

TL;DR

Operations Manager (Fintech): Managing the operational framework of an in-house homeowners insurance agency with an accent on team leadership and process optimization. Focus on scaling call center operations, improving customer experience, and driving strategic initiatives for insurance products.

Location: United States (National)

Company

hirify.global is the first AI-native mortgage and home equity finance company, utilizing proprietary AI platforms to make homeownership more accessible and transparent.

What you will do

• Grow and manage a team of analysts.
• Maintain the infrastructure and operating procedures for insurance business, including retention, quoting, and reporting.
• Optimize call center operations by monitoring performance and managing pipeline development and renewal cycles.
• Partner with the business to develop strategies for products under the hirify.global Cover umbrella.
• Develop and drive initiatives to enhance the customer experience.

Requirements

• Strong operational leadership experience managing multi-function teams.
• Demonstrated success in monitoring and managing KPIs.
• Professional experience within property and casualty (P&C) agencies.
• Deep understanding of insurance lifecycles.
• Ability to contribute to and inform strategic decision-making.

Culture & Benefits

• Opportunity to work at an award-winning fintech company.
• Collaborative environment focused on transforming a trillion-dollar industry.
• High-impact role building a national insurance entity from the ground up.