E-Commerce Customer Support Representative (Ecommerce)

TL;DR

E-Commerce Customer Support Representative (Ecommerce): Managing order processing and multi-channel customer interactions for an Australian e-commerce client with an accent on order fulfillment and empathetic service. Focus on resolving inquiries via phone, email, and live chat while maintaining high customer satisfaction and operational efficiency.

Location: Remote (must align with 09:00 AM - 06:00 PM NSW Time / Australia)

Company

hirify.global is an outsourcing firm providing professional staffing and support solutions for global businesses.

What you will do

• Process and manage orders from the e-commerce platform accurately to ensure timely fulfillment.
• Handle inbound and outbound customer inquiries via phone, email, and live chat.
• Perform administrative tasks including spreadsheet management and data entry.
• Collaborate with the team in Australia to ensure smooth workflows and information sharing.
• Meet or exceed established KPIs while maintaining high-quality service and empathy.

Requirements

• Minimum 2 years of experience in customer service or e-commerce support.
• Excellent written and verbal English communication skills.
• Proficiency with CRM systems, ticketing tools, and spreadsheets (Google Sheets or Excel).
• Ability to work a full-time schedule (40 hours per week) in NSW Time.

Nice to have

• Experience with phone-based support and live chat environments.
• Familiarity with e-commerce platforms such as Shopify, WooCommerce, or Magento.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Stable full-time employment (35+ hours per week).