Customer Support Specialist (Polish-Speaking)

TL;DR

Customer Support Specialist (Polish-Speaking): Handle customer inquiries via email and social media, manage orders, shipments, and returns for a D2C beverage brand entering the Polish market with an accent on weekend coverage and scaling during launches. Focus on delivering fast empathetic support, acting as brand ambassador, and ensuring seamless experience from order to delivery.

Location: Remote from Poland or Romania; includes weekend coverage and ability to scale to 40 hours during high-demand periods.

Company

Innovative high-growth European beverage brand disrupting the soft drink industry with better-for-you D2C products, strong social media presence, and sustainability focus.

What you will do

• Handle customer inquiries in Polish via email and social media with fast, empathetic, authentic brand voice.
• Manage order processing, shipment tracking, and returns using Gorgias and Shopify.
• Provide dedicated weekend support for timely assistance to Polish community.
• Act as brand ambassador, turning inquiries into positive brand moments.
• Scale availability up to 40 hours during product launches or marketing spikes.

Requirements

• Native or professional-level fluency in Polish (C2) with exceptional written communication skills.
• 1–3 years in Customer Support or Community Management, ideally D2C or E-commerce.
• Must commit to 30–40 hours per week, including weekends.
• Ability to solve problems creatively and work independently remotely.
• Must be based in Poland or Romania for remote work.

Culture & Benefits

• Fully remote with flexible hours (30–40 per week).
• Collaborate with dynamic international teams.
• Hyper-growth startup environment with learning and development opportunities.
• Inclusive, high-performing culture valuing unique perspectives.