CC Expert (English & German Speaking)

TL;DR

CC Expert (Customer Communications): Providing high-quality support for English and German-speaking customers via multiple channels with an accent on proactive issue resolution and relationship building. Focus on maintaining a high standard of customer care, managing outbound loyalty calls, and owning support projects.

Location: Hybrid (Lisbon, Portugal)

Company

A global meal kit delivery service dedicated to making home cooking easier and more enjoyable.

What you will do

• Serve as the main point of contact for English and German-speaking customers via phone, email, chat, and social media.
• Perform outbound calls to increase customer loyalty and strengthen relationships.
• Contribute to the development and improvement of the proactive customer care environment.
• Take full ownership of assigned projects, including planning, execution, and reporting.

Requirements

• Fluency in English and German is mandatory.
• Ability to work flexible shifts, including early, late, or overnight hours.
• Strong written and verbal communication skills.
• Detail-oriented approach and a drive to enhance customer experience.
• Willingness to learn and quickly apply new knowledge.

Culture & Benefits

• Hybrid work model combining remote and office presence.
• Generous leave policy: 22 annual days plus additional days based on tenure.
• Professional development with 5 training days per year.
• Private health insurance via Tranquilidade.
• Daily food allowance provided via Coverflex.
• Access to a 24/7 confidential employee assistance program.