Customer Service Admin

TL;DR

Customer Service Admin (E-commerce): Providing comprehensive support for Canadian supplement customers via phone, email, and live chat with an accent on order management and dispute resolution. Focus on handling Shopify order flows, managing quality investigations, and ensuring a professional customer experience within PST business hours.

Location: Fully remote, but must be based in Colombia or Mexico. Working hours: 7:30 AM – 5:00 PM PST

Company

A talent network dedicated to bridging the gap between leading global companies and high-quality international talent.

What you will do

• Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers.
• Manage order inquiries, shipping updates, and returns using Shopify.
• Resolve customer complaints and conduct quality investigations related to fulfillment issues.
• Maintain accurate records of customer interactions and case outcomes.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Support affiliate and social media customer queries after the first six months in the role.

Requirements

• Minimum 2 years of customer-facing experience in retail, hospitality, or call centers.
• Strong written and verbal English communication skills.
• Ability to commit to PST business hours (7:30 AM – 5:00 PM) regardless of your local time zone.
• Proven ability to work independently and reliably in a fully remote environment.
• High level of empathy and patience when handling sensitive or complex situations.

Nice to have

• Prior experience in B2C customer service within e-commerce or health and wellness.
• Familiarity with Shopify or similar e-commerce order management platforms.
• Knowledge of health supplements.
• Experience with CRM tools or customer support ticketing systems.

Culture & Benefits

• Culture built on empathy, accountability, and continuous learning.
• Opportunity to grow into expanded responsibilities and professional development.
• Fully remote work environment.
• Collaborative and supportive team atmosphere.