Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Driving customer retention by managing contract renewals and identifying expansion opportunities within the customer base with an accent on strategic pricing and contract negotiation. Focus on maximizing net renewal retention, uncovering upsell potential, and coordinating with Account Executives and Customer Success teams.

Location: Denver, Colorado, United States

Salary: USD 102,000 - 138,000

Company

hirify.global is a leading digital experience platform that blends composability with native AI capabilities to help businesses deliver personalized content at scale.

What you will do

• Manage the end-to-end contract renewal process to ensure high customer retention and net renewal rates.
• Identify and drive expansion and upsell opportunities through strategic alignment with customer goals.
• Analyze and present usage data and trends to customers to demonstrate platform value.
• Coordinate with procurement teams to navigate budgets, timelines, and signatory processes.
• Develop innovative proposals and negotiate contracts to meet quota goals.
• Collaborate closely with Account Executives and Customer Success Managers on account planning.

Requirements

• 2+ years of experience in a closing role or 4+ years of relevant experience in Renewals or Account Management.
• Proven track record of meeting or exceeding sales and performance targets.
• Ability to think strategically about customer goals and drive them through to contract signature.
• Strong technical acumen with the ability to communicate complex concepts to customers.
• Excellent oral and written communication skills for internal and external stakeholder management.
• Willingness to travel up to 10%.

Culture & Benefits

• Equity awards in the form of stock options for all full-time employees.
• Comprehensive healthcare package with 100% premium coverage for employees.
• Generous paid time off, including vacation, sick, education, and volunteer days.
• Annual wellbeing stipend and monthly communication/phone hardware reimbursement.
• Personal annual education budget for professional skill development.
• Fertility and family building benefits, including a lifetime reimbursable wallet.