Commercial Account Manager (SaaS)

TL;DR

Commercial Account Manager (SaaS): Managing retention and growth for a portfolio of B2B customers with an accent on renewals, expansion, and strategic account growth. Focus on driving upsell and cross-sell opportunities, managing executive-level relationships, and aligning platform capabilities with customer business objectives.

Location: Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area)

Salary: $160,000 - $200,000 USD

Company

Global B2B gifting and swag platform helping companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

What you will do

• Own retention, renewals, and revenue growth across a portfolio of existing customers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.
• Build and maintain multi-threaded relationships with key stakeholders and executive decision-makers.
• Lead commercial negotiations regarding pricing, terms, and contract renewals.
• Conduct strategic account planning and business reviews tied to measurable outcomes.
• Collaborate cross-functionally with Client Success, Sourcing, and Logistics to ensure customer success.

Requirements

• 5+ years in account management, account executive, or renewals roles with direct revenue ownership.
• Must be based in the US (Eastern Time Zone for remote or New York Metro for hybrid).
• Proven track record of renewing, retaining, and growing revenue.
• Experience in subscription-based SaaS or recurring-revenue environments.
• Demonstrated ability to build relationships across complex organizations.
• Strong analytical and communication skills for executive-level discussions.

Culture & Benefits

• Competitive salary, stock options, and 401(k) matching program.
• Comprehensive health coverage including dental, hearing, vision, and life insurance.
• Flexible PTO.
• Collaborative and innovative working culture with dedicated and fun colleagues.