Strategic Success Manager (SaaS)

TL;DR

Strategic Success Manager (SaaS): Managing strategic customer accounts to drive long-term business goals, renewals, and expansion with an accent on Net Revenue Retention (NRR) and C-level relationship management. Focus on executing Quarterly Business Reviews (QBRs), negotiating contracts, and aligning product capabilities with customer objectives.

Location: Must be based in the US. Remote-first, with occasional travel (up to 50%) and mandatory "Together Weeks" in Chicago.

Salary: $90,000 - $105,000 plus commission

Company

hirify.global is a learning platform providing advanced, flexible experiences for certification, credentialing, and professional training.

What you will do

• Manage the full renewal cycle and drive high Net Revenue Retention (NRR).
• Identify and close upsell and expansion opportunities within the customer portfolio.
• Build and maintain trusted relationships with C-level executives and decision-makers.
• Conduct Quarterly Business Reviews (QBRs) to align customer goals with product offerings.
• Collaborate with Customer Success Managers and Solutions Engineers to ensure customer needs are met.
• Provide strategic feedback to internal product and leadership teams to drive enhancements.

Requirements

• 7+ years of experience in a customer-facing role at a SaaS company.
• Experience supporting complex, technical products.
• Proven ability to build relationships with executive-level stakeholders.
• Exceptional communication and negotiation skills regarding contracts and renewals.
• Must be located in the United States.
• Willingness to travel up to 50% for customer locations and company retreats.

Culture & Benefits

• Medical insurance covering 80% of premiums for employees and dependents.
• 401(K) with a 3% non-elective Safe Harbor contribution.
• Flex PTO, Wellness Days, Birthday PTO, and Winter Break.
• Annual learning stipend of $1,200.
• $500 workstation setup stipend upon hire and monthly stipends for other expenses.
• Remote-first culture with intentional in-person gatherings ("Together Weeks").