Technical Account Manager I (Cybersecurity)

TL;DR

Technical Account Manager I (Cybersecurity): Acting as the primary technical liaison post-sales to ensure customer satisfaction and maximize platform value with an accent on technical support, consultative guidance, and partner advocacy. Focus on resolving complex technical issues, leading technical QBRs, and accelerating time to value during onboarding.

Location: Remote (Must be based in Australia)

Company

A cybersecurity firm providing enterprise-grade protection for businesses of all sizes through an in-house platform and a 24/7 human-led Security Operations Center (SOC).

What you will do

• Serve as the primary technical liaison post-sales, providing consultative technical support to maximize platform value.
• Collaborate with product and engineering teams to resolve complex technical issues and customer escalations.
• Drive customer success through technically led QBRs, post-sales training, and adoption strategies.
• Advocate for customer needs by relaying product feedback to the Product Management team.
• Guide customers through the onboarding phase to establish relationships and accelerate time to value.
• Identify up-sell and cross-sell growth opportunities during technical account reviews.

Requirements

• Must be based in Australia.
• 2+ years of experience in Technical Account Management, pre-sales, or similar roles.
• Experience or strong interest in the cybersecurity industry and familiarity with security frameworks.
• Proficiency with cloud platforms such as AWS, Azure, or GCP and experience with programming/scripting languages.
• Experience with malware, threat intelligence, sandbox analysis, and SIEM tools (e.g., Splunk, Elastic).
• Familiarity with MSP tools, including RMMs and PSAs.

Culture & Benefits

• Fully remote work environment with additional local events in Australia.
• Annual trip to the US for the Summer Summit.
• Financial support including $800 AUD home office reimbursement and monthly digital/tech allowances.
• 12 weeks of paid parental leave for both primary and secondary carers.
• Stock options for all full-time employees.
• Access to the BetterUp platform for professional coaching and growth.