Product Growth Manager

TL;DR

Product Growth Manager (Criminal Justice Tech): Driving product adoption and usage among state Departments of Corrections users, such as parole officers and case managers, with an accent on rollouts, scaled engagement tactics, and feedback synthesis. Focus on launching tools onsite and virtually, measuring impact through A/B tests and surveys, and building user evangelists to increase weekly/monthly engagement.

Location: Remote, New York City, or Oakland. Hires remotely only in United States. Involves 25-40% travel within continental US (up to 4 trips/quarter), including visits to prisons and parole offices. Candidate must be licensed and able to drive 2+ hours. Visa sponsorship not available.

Salary: $120,000 (Oakland, CA / New York City, NY metro areas); $93,000 (elsewhere in United States). No negotiation.

Company

Nonprofit tech organization building software to reduce incarceration equitably by enabling data-driven decisions in US state criminal justice systems, partnering with 18+ states covering 40% of US incarcerated population.

What you will do

• Manage product rollouts onsite and virtually: train users, create materials (videos, emails), coordinate with states, execute post-launch nurturing, and measure success.
• Run scaled adoption tactics: email campaigns, usage competitions, designate onsite reps, distribute print materials.
• Support state-specific tactics: usage mandates, onboarding integrations, system write-backs.
• Handle user feedback/support: synthesize bugs/feature requests via chat/email, track volume, optimize platform (no phone support).
• Track/measure outcomes with A/B tests, surveys, pre-post analysis to demonstrate impact on usage, scale, and KRs.
• Represent hirify.global externally, building trust with diverse criminal justice stakeholders.

Requirements

• Willing to travel 25-40% domestically (continental US, prisons/parole offices).
• Licensed to drive 2+ hours for state trips.
• Strong spoken/written English communication: build rapport, present to large groups, translate tech jargon.
• Highly organized: manage multiple stakeholders/states, travel logistics, competing priorities.
• Fast learner: ramp up on criminal justice domain and hirify.global tools.
• Skilled diplomat: engage diverse stakeholders respectfully.
• 3+ years relevant experience in external-facing/project management roles.

Nice to have

• 1-2 years collaborating with external stakeholders.
• Experience with Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, Google Analytics.
• Tech industry/sales/marketing experience overcoming objections.
• Corrections industry or lived experience navigating the system.
• Running/analyzing scrappy tests autonomously.

Culture & Benefits

• Kindness, humility, learning from failure, fixing problems proactively.
• 90% medical/dental/vision coverage, 401(k) with 5% match, 12 weeks parental leave, flexible PTO (20 days + holidays + volunteering).
• Wellness: ClassPass, Talkspace mental health, One Medical, Carrot fertility benefits.
• Flexible work: remote or offices in Oakland/Manhattan, annual offsite.
• Mission-driven startup with thoughtful colleagues tackling incarceration reduction.