Staff Customer Success Manager (AI)

TL;DR

Staff Customer Success Manager (AI): Driving strategic alignment and digital transformation for enterprise customers with an accent on AI adoption, KPI measurement, and executive relationship management. Focus on scaling initiatives in complex enterprise environments and orchestrating cross-functional collaboration to ensure value realization.

Location: Remote, United States

Salary: $100,880 - $267,680 per year

Company

hirify.global is the world’s leading AI-powered developer platform, hosting the largest open-source community on earth.

What you will do

• Act as a strategic partner to executive-level decision makers to drive business transformation goals.
• Guide customers through AI and digital transformation, defining, executing, and scaling strategic initiatives.
• Leverage analytics and customer intelligence to optimize KPIs and demonstrate measurable business value.
• Collaborate with Sales, Engineering, and Product teams to remove blockers and align technical and business resources.
• Ensure operational excellence through pipeline management, governance, and business reporting.
• Mentor peers, share best practices, and contribute to organization-wide initiatives and the success community.

Requirements

• 10+ years of experience in customer success, technical account management, or professional services (or equivalent with a degree).
• 5+ years of experience working at Enterprise SaaS B2B or AI-first companies.
• Must be based in the United States.
• Ability to travel up to 25% to meet business or customer needs.

Nice to have

• Deep experience in regulated industries such as financial services, healthcare, government, or life sciences.
• Prior experience supporting products in the DevOps, DevSecOps, Developer AI, or SDLC domains.
• Strong background in change management and technology adoption.

Culture & Benefits

• Remote-first work environment designed for flexibility.
• Competitive compensation including base salary, annual bonuses, and stock options.
• Generous learning and growth opportunities.
• Culture rooted in customer obsession, growth mindset, and ownership.