Senior Technical ServiceNow Business Analyst (ServiceNow)

TL;DR

Senior Technical ServiceNow Business Analyst (ServiceNow): Leading requirements gathering and process design for federal agency clients with an accent on translating complex mission requirements into scalable ServiceNow solutions. Focus on conducting gap analysis, designing Agile processes, and ensuring compliance with federal IT standards.

Location: Remote (Must be a US citizen and able to obtain/maintain a Secret security clearance)

Company

hirify.global is a purpose-driven team delivering innovative, mission-critical solutions to federal agencies.

What you will do

• Lead client workshops and focus groups to elicit and document business requirements aligned with agency mission goals.
• Translate high-level business needs into user stories, acceptance criteria, and functional specifications within Agile/Scrum frameworks.
• Conduct gap analysis to identify differences between legacy processes and ServiceNow Out of the Box (OOTB) functionality.
• Collaborate with the Agile Coach to design and implement new Agile processes and standard operating procedures (SOPs).
• Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
• Develop and execute User Acceptance Testing (UAT) plans and coordinate testing sessions with government personnel.

Requirements

• U.S. Citizenship and ability to obtain and maintain a Secret-level security clearance.
• 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
• Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM).
• Proficiency in Jira, ServiceNow Agile, or Azure DevOps, and process mapping tools like Visio or LucidChart.

Nice to have

• ITIL v4 Foundation certification or higher.
• Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Culture & Benefits

• Fully remote position with work hours aligned to EST.
• Opportunity to work on diverse, mission-critical projects with a high-impact purpose.
• Collaborative environment providing guidance and mentorship to junior analysts and developers.
• Equal Opportunity Employer committed to diversity and inclusion.