Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of integrated payment solutions to ensure customer success and reduce attrition with an accent on relationship management and pricing negotiation. Focus on resolving complex service failure points, conducting needs analyses, and improving the overall customer experience.

Location: Lindon, Utah

Company

hirify.global is a leading provider of payment technology services and integrated processing solutions.

What you will do

• Proactively engage at-risk customers to reduce attrition and increase revenue.
• Conduct investigations into customer support history and perform needs analyses based on business requirements.
• Handle high-volume pricing reviews and negotiate sustainable pricing plans with customers.
• Manage escalations from business partners and respond to NPS feedback to resolve concerns.
• Educate new accounts on the complexities of integrated processing and communicate the value of services.
• Collaborate with Client Care and Pricing Analysis teams to address pricing requests.

Requirements

• 1+ years of Customer Service experience.
• Strong organizational, analytical, and leadership abilities.
• Highly articulate communication skills for phone and email interactions.
• Ability to meet standard KPI and SLA standards.
• Proficiency in Salesforce, GSuite, and Microsoft Office.

Nice to have

• Bachelor’s Degree.
• 1+ year of experience in the Credit Card Industry.
• 1+ years of account management or sales experience.

Culture & Benefits

• Comprehensive medical, dental, and vision care.
• Retirement and investment options.
• Paid time off and recognition programs.
• Quarterly bonus of up to $2,000 based on KPI achievement.
• Charitable gift matching and worldwide days of service.