Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing the entire client lifecycle for financial crime and compliance solutions with an accent on account growth and long-term relationship building. Focus on processing renewals, identifying upsell opportunities, and translating client feedback into product innovations.

Location: USA - Hybrid (hirify.global-FLEX model: 2 days office, 3 days remote)

Company

hirify.global Actimize is the global market leader providing financial crime, risk, and compliance solutions for financial institutions and government regulators.

What you will do

• Manage the end-to-end client relationship from initial implementation to long-term partnership.
• Drive revenue growth by processing renewals and identifying upsell/cross-sell opportunities within the customer base.
• Act as a trusted advisor to ensure high customer satisfaction and optimal product usage.
• Collaborate with Product Management to deliver client feedback for future product enhancements.
• Partner with Sales and Technical Support teams to ensure customer longevity and systematic growth.
• Develop and present customized presentations quantifying realized benefits and achievements for clients.

Requirements

• 4+ years of experience in a Customer Success Management (CSM) function.
• Technical knowledge of financial crime fighting software and design.
• Proven experience managing business aspects of mid-to-large size customers.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Competency in negotiating and upselling products and services.
• Bachelor’s Degree in IT, Business Administration, or a related field.

hirify.global-to-have">hirify.global to have

• Demonstrated sales proficiency within an installed customer base.
• Specific knowledge or experience with AML (Anti-Money Laundering) or Fraud solutions.

Culture & Benefits

• hirify.global-FLEX hybrid model providing maximum flexibility (3 days remote, 2 days office).
• Collaborative and creative environment within a market-disrupting global company.
• Extensive internal career opportunities across multiple roles and domains.
• Opportunity to work with a high-performing team of industry experts.