Chief Of Staff (Operations)

TL;DR

Chief of Staff (Operations): Leading strategic planning, operating rhythms, and cross-functional business programs for a cloud-native platform that improves frontline industrial operations with an accent on operational rigor, process scalability, and executive decision support. Focus on building company-wide operating frameworks, optimizing workflows with analytics and AI, and driving complex initiatives from planning through execution.

Location: Somerville, Massachusetts, United States; hybrid work with office presence 3+ days per week required.

Salary: $140,000–$190,000 per year.

Company

hirify.global develops a cloud-native, no-code platform for connected frontline operations, helping industrial companies improve quality, productivity, real-time data capture, and process traceability.

What you will do

• Lead annual and quarterly planning cycles, goal-setting, progress tracking, resource allocation, and accountability across functions.
• Design and improve operating frameworks, core business processes, SOPs, reporting systems, and company communication rhythms.
• Lead cross-functional strategic programs such as pricing changes, market entry, and onboarding redesigns.
• Drive strategic initiatives for the CEO, COO, and executive team from planning through execution and performance tracking.
• Build the CEO Office function and prepare analyses, dashboards, recommendations, and materials for executive and Board-level forums.
• Coordinate leadership offsites, departmental events, strategic company events, and executive communications.

Requirements

• 7+ years of progressive experience in business operations, operational excellence, program management, strategy and planning, Chief of Staff work, or business process optimization.
• Experience building, scaling, and improving cross-functional business processes in dynamic or high-growth environments.
• Proven ability to lead complex initiatives, implement change management, and align stakeholders across multiple functions.
• Advanced organizational, operational planning, resource allocation, process design, analytical, and business analytics skills.
• Excellent verbal and written communication, including executive-level deliverables and stakeholder influence.
• Experience managing people, strong knowledge of Microsoft Office and Google Workspace, and comfort with business systems and reporting tools.

Nice to have

• MBA or experience in a top-tier consulting environment.
• Strong affinity for using AI and technology to solve business problems.

Culture & Benefits

• Hybrid work environment with a flexible work schedule and regular office collaboration.
• Company equity and a competitive benefits package including health, dental, vision, disability, life insurance, FSA, commuter benefits, parental leave, and 401(k).
• Unlimited vacation policy, virtual company events, and fitness subsidies.
• Inclusive workplace focused on impact, personal well-being, families, and diverse perspectives.