Senior Delivery Consultant (Amazon Connect & Lex)

TL;DR

Senior Delivery Consultant (Amazon Connect & Lex): Designing and implementing complex, scalable AWS solutions for contact centers with an accent on Amazon Connect, Lex, NLP/NLU integration, and migration strategies. Focus on architecting secure systems, leading implementations, optimizing performance, and providing guidance on emerging technologies like generative AI.

USA offices: Boston MA, Jersey City NJ, Seattle WA, Arlington VA, Atlanta GA, Tempe AZ, Mountain View CA, Dallas TX

$153,600 - $239,000 USD annually (varies by location)

Company

AWS Professional Services team helping customers achieve business outcomes through cloud adoption, with global experts in solutions, technologies, and industries.

What you will do

• Design and implement complex, scalable, secure AWS solutions tailored to customer needs
• Provide technical guidance, troubleshooting, and best practices throughout project delivery
• Collaborate with stakeholders to gather requirements and propose migration strategies to AWS
• Act as trusted advisor on industry trends, emerging technologies, and innovative solutions
• Lead implementation processes, optimize performance, manage risks, and share knowledge via mentoring and reusable artifacts

Requirements

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• 5+ years in cloud architecture and implementation
• 5+ years as contact center technology architect, enterprise IT architect, or senior contact center developer with platforms like Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce
• 3+ years designing/implementing NLP/NLU (IVR or chat) solutions using Rasa, Dialogflow, Lex, or Azure Bot Service at enterprise scale in contact centers
• 3+ years hands-on coding with REST APIs and web services, integrating 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Nice to have

• Knowledge of security/compliance standards (HIPAA, GDPR)
• AWS experience and proficiency in services like EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation
• AWS Professional certifications (Solutions Architect Professional, DevOps Engineer Professional)
• Automation/scripting (Terraform, Python)
• Amazon Connect/Lex expertise
• Generative AI in contact centers (bots, agent assist, prompt engineering)

Culture & Benefits

• Work-life harmony with flexibility
• Inclusive team culture with affinity groups and inclusion events
• Mentorship, career growth, and knowledge-sharing resources
• Comprehensive benefits: health insurance (medical, dental, vision), 401(k) matching, paid time off, parental leave, sign-on payments, RSUs