Head of Engagement Management - Data as a Service (AI)

TL;DR

Head of Engagement Management (DaaS, AI): Lead and scale the Engagement Management team for Data-as-a-Service business, owning customer outcomes, consumption, and revenue realization across AI labs and enterprises with an accent on strategy alignment, NRR, and expansion. Focus on building playbooks for pilot-to-production handoffs, partnering cross-functionally with Sales, Product, and Delivery, and driving scalable growth in high-value accounts.

Location: New York City, NY (Hybrid); Redwood City, CA (Hybrid); San Francisco, CA (Hybrid); United States (Remote)

Salary Range: $212,000 - $300,000 USD

Company

hirify.global empowers enterprises to transform expert knowledge into specialized AI systems at scale via Data-as-a-Service.

What you will do

• Build, lead, and develop the Engagement Management team through hiring, coaching, and performance management
• Define and execute strategy aligning team priorities to business goals like consumption, NRR, and expansion
• Own customer consumption, adoption, and revenue realization across DaaS accounts
• Partner with Sales, Product, and Delivery to drive expansion and improve retention
• Establish operating cadences, metrics, and reporting for account health and performance
• Oversee engagements, act as escalation point, and build deep executive relationships

Requirements

• 8+ years in customer success, account management, or consulting in technical/data-driven environments
• 3+ years leading and scaling customer-facing teams
• Proven track record driving adoption, consumption, and expansion at scale
• Experience with consumption/usage-based models and NRR metrics
• Strong leadership, process-building, and executive communication skills
• Technical aptitude in data, AI/ML domains
• Willingness to travel up to 20%

Nice to have

• Background in AI/ML, data infrastructure, or data services
• Experience in high-growth environments building functions from scratch

Culture & Benefits

• High-growth environment with stability, robust funding, and rapid scaling
• Opportunities to shape priorities, influence strategy, and build career across functions
• Support for technical expertise, leadership, and skill development
• Equal opportunity employer committed to diversity and inclusion
• Reasonable accommodations for disabilities