IT Support Technician (Government)

Location: On-site at Scott AFB, IL 62225; Monday through Friday, 06:00–15:30.

Salary: $50,000–$55,000 per year.

Company

hirify.global provides operations management, data operations, quality systems, and cybersecurity services for the Department of Defense and other U.S. federal agencies.

What you will do

• Support audio-video, move, and LRA operations for DISA Global.
• Provide Level-2/3 troubleshooting, incident escalation, ticket tracking, and user follow-up through ServiceNow ITSM+.
• Provision user accounts and work with the Global Service Desk to resolve escalated service tickets.
• Configure, manage, and administer Microsoft 365 Teams and its collaboration integrations.
• Set up and test meeting rooms, conference spaces, town halls, and training classes, including phones, VTC, audio, and network connectivity.
• Provide end-user desk setups, Command-level AV support, documentation, vulnerability mitigation, and support for security investigations.

Requirements

• Secret security clearance with Top Secret eligibility required.
• Knowledge of Windows 11 support and technical troubleshooting.
• Knowledge of Microsoft Office 365 applications and Microsoft Teams.
• Strong written and verbal communication, organization, time management, and customer-service skills.
• Ability to follow security guidelines and established processes, manage tickets, meet deadlines, and contribute within a large team.
• Ability to lift 50+ pounds of equipment and work on-site during the stated schedule.

Culture & Benefits

• Employee health insurance options, including dental coverage.
• Company-paid vision, life, and short- and long-term disability insurance.
• 401(k) plan with company match and no vesting period.
• Training allowance, paid time off, and opportunities for internal growth.
• Professional environment focused on employee and client support.