IT Support Technician (Government)

TL;DR

IT Support Technician (Government): Providing Level-2/3 operational support and AV/LRA services for federal IT infrastructure with an accent on system availability and secure data operations. Focus on troubleshooting Windows 11 and M365, managing physical hardware moves, and configuring Command Level AV systems for government agencies.

Location: On-site at Scott AFB, IL

Salary: $50,000–$55,000

Company

An information technology company providing operations management and cybersecurity services for the Department of Defense and other U.S. federal government agencies.

What you will do

• Provide Level-2/3 support and technical troubleshooting to resolve user issues.
• Configure, manage, and administer M365 Teams to facilitate organizational collaboration.
• Execute room setups for meetings and conferences, including configuring VTC, audio, and network connectivity.
• Perform end-user desk setups and manage physical equipment moves (cube moves).
• Manage and track service tickets using Service Now ITSM+.
• Provision user accounts and contribute to project deliverables.

Requirements

• Secret security clearance with Top-Secret eligibility is required.
• Knowledge of Windows 11 support and Microsoft Office 365 applications.
• Ability to work on-site hours from 0600-1530, Monday through Friday.
• Physical ability to lift 50+ pounds of equipment.
• Excellent written and verbal business communication skills.
• Proven ability to follow security guidelines and established processes.

Culture & Benefits

• Comprehensive health insurance options, including a 100% company-paid vision plan.
• 401K plan with generous company match and no vesting period.
• 100% company-paid life, long-term, and short-term disability insurance.
• Training allowance and paid time off (PTO).
• Professional environment with a strong emphasis on promoting from within.