Service Deployment Analyst (Cloud)

TL;DR

Service Deployment Analyst (Cloud): Supporting Deployment Engineers with client onboardings and infrastructure projects with an accent on messaging and cloud-based services. Focus on assisting with migrations, upgrades, and maintaining the build room to ensure seamless service delivery.

Location: Onsite in Foxboro, MA or Ottawa office (up to 5 days/week)

Salary: $45,000–$65,000

Company

A rapidly growing technology solutions provider specializing in Cloud, Cyber Security, Networking, and Managed Services.

What you will do

• Support Deployment Engineers with client onboardings and projects focused on infrastructure, messaging, and cloud services.
• Assist with the deployment and enrollment of end-user devices into services.
• Manage and maintain the build room at the Ottawa office.
• Provide configuration support to deployment engineers for project implementation, migrations, and upgrades.
• Facilitate project transitions to the support team by providing comprehensive documentation for long-term maintenance.

Requirements

• Knowledge and experience with Microsoft 365, Microsoft Azure, Mimecast, Veeam, and Windows Servers.
• General networking knowledge and experience in troubleshooting network configurations and hardware issues.
• Availability to work 4-5 days a week onsite at the office.
• 1-2 years of MSP experience preferred.
• Strong problem-solving, documentation, and communication skills.

Culture & Benefits

• "Work hard, play hard" corporate environment.
• Strong focus on professional development and building a long-term career.
• Access to guidance, training, and experience from a team of seasoned engineers.